Frequently Asked Questions

Service FAQs

What is ESSAYO?

ESSAYO is a writing support service that helps students transform AI assisted drafts into authentic, personal, academically credible writing. Our tutors identify AI markers, explain why they weaken clarity or voice, and provide actionable feedback to revise them, teaching them actual writing strategies without rewriting the paper for students. The core of the service is to help students find their voice and own their writing.

What services do you offer?

A. 30-Minute Review Session — $9.95

A focused, expert review for shorter drafts (1-10 pages) or sections of a paper. Includes:

• Review of key writing and content issues within a 30-minute timeframe

• Tailored and personalized in-text annotations

• Humanizing strategies

• Plagiarism awareness guidance

• Citation style resources

• Summary feedback

• 24-hour turnaround*

• Best for shorter papers (1-10 pages)

B. 1 Hour Review Session — $14.95

A deep dive review for longer drafts (11–20 pages). Includes:

• Review of key writing and content issues within a 1-hour timeframe

• Tailored and personalized in-text annotations

• Humanizing strategies

• Plagiarism awareness guidance

• Citation style resources

• Summary feedback

• 24-48-hour turnaround*

• Best for longer papers (11-20 pages)

* We are currently updating our staffing to better serve you. During this time, tutoring is available Monday–Friday with an average turnaround of 24–48 hours.

What does “AI marker identification” mean?

AI markers are patterns commonly produced by large language models, such as vague generalizations, shallow analysis, repetitive sentence structures, overly formal tone, missing lived experience, or fabricated citations, among others. Our tutors highlight these markers directly in students’ submitted essay drafts and explain:

• Why they appear

• How they affect clarity or authenticity

• How to revise them using their own voice

Will ESSAYO rewrite my paper for me?

No. ESSAYO is a tutoring service, not a ghostwriting service. We help you revise, strengthen, and humanize your writing by giving you:

• Diagnostic feedback

• Concrete explanations

• Actionable revision strategies and examples

• You stay in full control of your writing.

How do I submit my draft?

You upload your document through our order form. Once received, a trained ESSAYO tutor reviews your draft and returns:

• A copy of your paper with in-text annotations

• A Summary of Recommendations

• Any relevant resources (citation guides, revision tips, etc.)

What file formats do you accept?

We accept Microsoft Word documents in the following format: docx, .doc, and .rtf.

Are your services available 24/7?

We are currently updating our staffing to better serve you. During this time, tutoring is available from Monday to Friday with an average turnaround time of 24 to 48 hours.

How long does it take to receive feedback?

ESSAYO services have around 24- to 48 hour turnaround time to allow tutors to dedicate enough time to each review. It depends on which service you’ll select. Our 30-minute Review Session has around 24-hour turnaround while our 1-Hour Review Session has around 24- to 48-turnaround.

Who are the ESSAYO tutors?

Our tutors are trained and seasoned writing specialists who understand:

• AI generated writing patterns

• Academic integrity

• Voice development

• Revision pedagogy

• Student centered feedback practices

All ESSAYO tutors are seasoned online writing instructors who have supported students across many countries and academic contexts. They undergo rigorous internal training focused on identifying AI generated patterns and guiding students toward authentic, human-centered revision.

What does the feedback look like?

You will receive:

• In text annotations identifying AI markers and unclear sections

• Guiding questions to help you add personal insight or any pertinent information necessary for idea or thought development

• Concrete, personalized revision strategies

• A Summary of Recommendations at the end of your document

The tone remains supportive, clear, and unbiased.

Here are tutorial samples for our tutorial services:

30-Minute Review Session Sample Tutorial

1-Hour Review Session Sample Tutorial

Can ESSAYO help with citation styles?

Yes. We provide resources for:

• APA

• MLA

• Chicago

We do not generate citations for you, but we guide you toward correct formatting if needed.

What types of writing can I submit?

We accept:

• Academic essays

• Research papers

• Reflection papers

• Personal statements

• Scholarship essays

• Coursework responses

• AI assisted drafts needing humanization

We do not review creative writing, resumes, or technical documents at this time.

What if I can’t see the tutor’s comments?

If comments don’t appear or the file looks blank, contact us, and we’ll resend the annotated version.

Can I request the same tutor again?

We do our best to accommodate preferences, but we can’t guarantee that the same tutor will be available for future sessions. All ESSAYO tutors follow the same training and approach, so you’ll receive consistent, high quality guidance every time.

What if my draft is longer than 20 pages?

ESSAYO tutors do their best to complete as many pages as possible within the scope of the 1-Hour Review Session, but if time does not permit them to review extra pages, they will indicate the coverage of the review. In that case, you can book an additional service so you can also receive feedback for the pages that fall outside of the scope of your initial session.

Do you offer live tutoring sessions?

ESSAYO does not provide live or synchronous tutoring sessions. We only offer asynchronous tutoring sessions that provide written feedback to ensure high-quality, thoughtful revision guidance.

Technical & Payment FAQs

What payment methods do you accept?

We currently accept:

• Stripe

• Credit/debit cards

All payments are processed through trusted third party platforms to ensure safety and encryption.

Is my payment information secure?

Yes. ESSAYO uses Stripe, a PCI Level 1 Service Provider—the most stringent security level in the payments industry. Your sensitive data never touches our servers; instead, it is tokenized and encrypted directly by Stripe to ensure maximum protection.

Do you offer refunds?

Refunds are considered on a case by case basis for:

• Duplicate payments

• Technical issues that prevent us from delivering your review

We do not offer refunds once a tutor has begun reviewing your draft.

What if I’m unsure whether the order form successfully went through?

You may check two things—your email for a receipt or your bank transactions. We’ll send an email receipt once an order is placed and confirmed, and a transaction would have registered if your order was successful. If no email arrived, please contact us.

How will I receive my completed review?

Once completed, we will send you a link to your completed review via the email you used when you submitted your assignment.

Do I need a specific device or software?

No special software is required. You only need:

• A device that can open Google Docs, Word, or PDF

• Any web browser to access our site and your email

• A stable internet connection to upload and download files

What if I need to update my draft after submitting?

You can only update or resubmit your draft if we find your file is blank, corrupted, incomplete, or does not match the assignment requirements. Part of our process is to check whether your uploaded draft is reviewable. We will reach out to you via email if we see that the file you uploaded demonstrates one of the issues mentioned earlier so that we can get the correct file from you.

Do you store my documents?

We will only keep your personal information for as long as it is necessary for the purposes set out in our Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Can I download my files again later?

Yes. Your annotated files remain accessible for as long as you have access to the email you used when you submitted your draft for review. Note that only you can access the files so long as only you can access your email.

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